1: Calls, texts and data when in the UK and Republic of Ireland are included within your allowance. You can use your minutes & texts when in the UK and Republic of Ireland to call and text customers of UK mobile networks and UK landlines starting with 01, 02 & 03 (mobile and landline numbers to Jersey, Guernsey and Isle of Man not included).
You cannot use your inclusive minutes and texts to call and text customers of mobile networks and landlines in the EU/EEA/Switzerland when in the UK or Republic of Ireland. Allowances do not include premium rate numbers anywhere in the EU and will be charged at your normal plan rate.
2: Europe Roaming: If you purchased a new plan or upgraded after 27 October 2021, using your device in the EU/EEA will cost £2 a day from 11 May 2022.
Our Europe Roaming Zone presently includes: Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus*, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Saint Martin (French), Saint Barthelemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City (Italy).
* Note Turkey (you may connect to a Turkish network in Northern Cyprus) and Andorra are outside the EU/EEA and not included in our European Roaming Zone. Therefore, any calls made from either of these countries, or from Northern Cyprus if connected to a Turkish network, will be chargeable as set out in the Non-Standard Price Guide for EE Small Business available at www.ee.co.uk/businessterms (under the Small Business price guide section).
You can call 150 free of charge when roaming in the EU/EEA to get information about our charges. Emergency services can be contacted within the EU/EEA by calling 112.
Data fair usage policy may apply, see EE Price Guide for Small Business at ee.co.uk/businessterms for full terms and conditions.
3: 500 minutes to call Europe and Business Zone countries from the UK Inclusive Extra include the following countries: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.
The Business Zone countries include: USA, Canada, China, India, Israel, Australia, New Zealand, Singapore, Turkey, US Virgin Islands.
4: 5G Coverage: 5G is available in over 160 locations across the UK and is continuing to roll out across other UK locations. Check your location’s coverage at ee.co.uk/coverage. Speeds vary by location, coverage and demand. 5G coverage and 5G compatible device are needed to access the 5G network. If you’re on a 5G device, in some very limited circumstances right at the edge of the 5G-enabled area and when you are indoors, your device may show you’re connected to the 5G network when you’re not. You’ll still receive our best available speed at this location. If you’re on a 5G Ready Plan with a 4G device or in an area not yet covered by the 5G network, you will receive our best available non-5G speeds.
5: Inclusive Extras: Business All Rounder and Business Full Works plans give you access to a range of swappable Inclusive Extras. Once you’ve chosen your Inclusive Extra from the list of offers below, you can swap your Inclusive Extra thereafter every 30 days. Choose your Inclusive Extra at purchase or by texting PICK to 150 or on My EE. We may at any time change the range of Inclusive Extras available, the content of Inclusive Extras or the minimum length of time each Inclusive Extra must be active for. We will try to notify active users of the affected Inclusive Extra if we do this, but we are not obliged to. Each Inclusive Extra may take up to 24 hours to activate. Third party subscriptions may be required, and the Inclusive Extra may be subject to third party terms and conditions. See EE Price Guide for Small Business at ee.co.uk/businessterms for full terms and conditions.
6: Stay Connected Data: If you reach your monthly full speed data allowance on one of our Business Essential, Business All Rounder, Business Connected Devices Essential or Business Connected Devices All Rounder plans, you will continue to be able to use data for the remainder of that month, but your speed will be restricted to 0.5Mb per second. To continue to use data at full uncapped speed, you can purchase one of our data passes which will restore your full speed service for the duration of the pass, or until the end of your billing cycle when your monthly full speed data allowance renews - whichever comes first. See EE Price Guide for Small Business at ee.co.uk/businessterms for full terms and conditions.
7: Unlimited Data Plans: Unlimited data allowance for your sole use only. Roaming in EU/EEA is subject to 60GB per month fair use policy and limited to three months of continuous roaming. Unlimited Plans are not available with any other discount or promotion. We may consider usage above 600GB/month to be excessive and have the right to move you to a more suitable plan.
8: EE Upgrade Anytime: The terms below for EE Upgrade Anytime do not apply to price plans purchased via Indirect Partners. The Indirect Partners have their own terms for any early upgrade price plans and/or offers.
We will only accept your request for EE Upgrade Anytime on the Business All Rounder and Business Full Works plans if:
· you have an eligible device as set out at business.ee.co.uk/upgradeanytime;
· fewer than 50 connections;
· the plan that you are upgrading from has been in place for at least 14 days but you are not within 90 days of the end of your Minimum Term;
· your account and all payments are up to date;
· you are upgrading to a price plan with a new 24 month Minimum Term to which the same or higher monthly payment than that in your current plan, applies; and
· you pass our credit checks.
If you have fewer than 50 connections and you grow your account to 50 or more connections, you will be unable to participate in EE Upgrade Anytime when you reach 50 connections. Customers who have 50 or more connections should contact us to discuss available upgrade options.
Eligible customers must upgrade, in a participating EE retail store or by contacting our call centre.
We may apply an early upgrade charge. More information about this can be found under the Charges paragraph below.
If you want to trade in your old device you will:
- need to return your current device in full working condition, power up, with no missing, damaged or cracked parts, (e.g. a stylus for touch screen devices should be included if the device was originally supplied with one) and with any security features such as Find My iPhone disabled;
- remove all personal content and make back-up copies where appropriate. We are not responsible for any content you lose as a result of the upgrade; and
- remove the SIM card, disable any location finder software on the device, remove any security features (e.g. PIN code, finger print access).
You understand that once you return your current device to us you will not be able to get it back again.
If the device is damaged or not returned, a damaged or missing device charge may apply, which can be found at the following link: business.ee.co.uk/upgradeanytime
If you do not want to trade in your old device you will have to pay an extra charge. More information about this charge can be found under the Charges paragraph below.
If you wish to upgrade within the 90 day period before the end of the Minimum Term applicable to your current plan, you will not be able to participate in EE Upgrade Anytime and you can upgrade as normal with no early upgrade charge and you can keep your old device.
EE Upgrade Anytime is subject to the EE Pay Monthly Terms for Small Business which can be found at the following link under Network Terms: https://business.ee.co.uk/help/terms-and-conditions/business-terms-and-conditions/.
If you participate in this EE Upgrade Anytime price plan, you’ll be ineligible for any other recycle and reward scheme that would otherwise be available to you.
We may withdraw EE Upgrade Anytime at any time.
Whereas part of the EE Upgrade Anytime you trade in your device, we will send you a new device. Devices are subject to availability at the time you want to upgrade.
Early Upgrade Charge - you may be charged an early upgrade charge in accordance with the section “How does Upgrade Anytime work” at business.ee.co.uk/upgradeanytime.
If you do not want to trade in your old device or your old device is not returned, you will pay an extra charge as set out at the table 'Can I still Upgrade Anytime if I don't want to trade in my old device or my device is not returned' at business.ee.co.uk/upgradeanytime.
Damaged Device Charge - you may be charged a damaged device charge in accordance with the “What do I do if my phone is damaged” table at business.ee.co.uk/upgradeanytime. A damaged device charge applies where your device:
- does not power up;
- is not free from PIN locks;
- cannot make and receive calls or send texts;
- does not have fully operative features (such as Bluetooth or a camera);
- does not have fully operative control buttons (including they keypad);
- does not have an IMEI label or has a damaged or defaced IMEI label;
- does not have a display that is clear or fully intact;
- has fading and/or missing pixels, cracks or bleeding on the screen;
- screens aren’t free from major scratching;
- is not free from water damage or ingress (signs of water damage as signified by the manufacturer’s water damage indicators);
- has Find My iPhone enabled including if it has been Activation Locked via an iCloud account. All devices running iOS7 or older are Activation Locked automatically and the device must be removed from an iCloud account. If you haven’t removed it from your iCloud account or disabled Find My iPhone before sending in, we will not return the device to you for you to unlock subsequently.
The damaged device charge is also applicable where repairs have been carried out to your device by a third party not authorised by us or the manufacturer or if any theft/loss protection apps on your device are not disabled.
If you are in any doubt, you are advised to contact us before arranging your EE Upgrade Anytime.
We may vary the charges at any time.
9: EE Lifetime Warranty: You’ll benefit from your normal manufacturer warranty and when it runs out, you’ll then benefit from this EE Lifetime Warranty so long as you remain on an eligible plan and your account is up to date. Your EE Lifetime Warranty only covers the original device supplied to you by EE. If your device suffers from electrical or mechanical breakdown through normal use during the warranty period, we will repair it for free or replace it with a new or refurbished device. For full details and exclusions see ee.co.uk/businessterms for full terms and conditions.
Information & pricing correct as at 1 Feb 2023.
Prices exclude VAT of 20%. Subject to business registration and credit check. Minimum Term applies. Calls and text allowances are to call/text UK mobiles and landlines starting 01, 02 and 03 when in UK or EU/EEA; to call/text EU/EEA mobiles & landlines when roaming in EU/EEA (outside UK); Jersey, Guernsey & Isle of Man treated as EU/EEA.
Inclusive data is for use in the UK & EU/EEA unless otherwise specified.
Data fair use policy may apply. For more information, read our Fair Use Policy.
Deposit needed for roaming in limited circumstances.
You own device 6 months from plan start date. Other terms apply, see ee.co.uk/businessterms.
Always check coverage before joining EE at ee.co.uk/coverage. 5G & 4G speeds depend on location & number of users. Check your coverage at ee.co.uk/coverage
10: TNT Sports (Available through Discovery+): Only available as an Inclusive Extra on Business All Rounder Plans and Business Full Works Plans for Phone, SIM Only and Connected Devices. TV licence & latest compatible Android, Windows or iOS operating systems required. App is for your personal, non-commercial use in the UK. Visit terms and conditions and view the Small Business Price Guide for full terms.
11: WiFi Calling: With Wi-Fi Calling, EE small business customers can make and receive calls and send and receive texts in the UK over Wi-Fi. Once connected, you can call and text as normal when using Wi-Fi Calling. All calls made or texts sent using Wi-Fi Calling will be charged as per your EE plan. EE pay monthly customers with compatible phone only. WiFi connection required. EE accepts no responsibility for the quality, availability or coverage of WiFi networks and calls made or received over them. All calls or texts charged as per your price plan.
EE does not accept any responsibility for the quality, security, availability or coverage of Wi-Fi networks and any calls made or received over them.
Emergency Services: When using Wi-Fi Calling you will be able to call the emergency services (on 999) but they will not be able to identify your location. You should therefore keep a fixed line phone to use for calls to emergency services and use Wi-Fi Calling only as an absolute last resort.
You will not be able to use WiFi Calling when outside the UK.
12: WiFi Coverage Boost: WiFi Coverage Boost gives you free access to more than 160,000 fixed BT WiFi hubs across the UK in areas of poor signal coverage. Once fully set up (Android customers need to tweak a few settings first – please refer to our Help & Support page), your device will automatically and seamlessly connect to the hubs when you come into range.
13: Trade-in: You have agreed to trade in your device and return it. You will receive a monthly discount for 24 months. At the end of the 24 months the discount will be removed.
Your trade in device must be returned within 14 days from receipt of your new equipment using the returns pack we will send you. Please do not return it to an EE Store. If you don’t return the device within 14 days, you will no longer qualify for the discount that you have received, and this will be removed from your account. If you subsequently upgrade within your minimum term (including Upgrade Anytime) you will no longer be entitled to the monthly discount. If you cancel your new plan and/or return your new device, it is unlikely that you will be able to retrieve your old device. We reserve the right to ask for proof of ownership. If the contract is terminated, the remaining monthly credit will be deducted from your Early Termination Charge. Cannot be used in conjunction with any other offer and trade in device eligibility will be checked at point of purchase.
The Trade in scheme is operated and administered by Likewize Services UK Limited.
When returning your device, you’ll need to do this via Post Office and it’s important that you retain proof pf purchase. Please only send your device back in the returns package provided. If you need replacement returns packaging, please contact Likewize Services directly. The details on how to contact them will be sent to you via email/SMS.
Before returning your trade in device, please make sure that you are happy with your new device first as we will be unable to return your trade in device to you. With the returns packaging you will also receive details on how to prepare your device for trade in, so please make sure that you follow the instructions as EE and Likewize will not accept liability for loss of any data or other information contained on the handset and you agree it is not recoverable.
EE and Likewize Services UK Limited do not accept any responsibility for any device(s) being lost in transit. We strongly recommend that you use the insured option when returning your device.
‘Find My iPhone’ must be removed prior to returning the device. Failure to so may result in loss of the discount and the device returned.
Likewize Trade In terms apply as set out under the Small Business terms section available here Terms and Conditions | Business Terms | EE Business
14: Annual price increases: The monthly price shown, eligible add-ons and eligible out of bundle charges will increase on or after 31st March every year by the Consumer Price Index rate of inflation published in January that year, plus 3.9%. See ee.co.uk/increase for details. Please note the cost of other services you take from us may increase or decrease while you’re an EE customer.
UK’S BEST NETWORK 10 YEARS IN A ROW: Rankings based on the RootMetrics® UK RootScore® Report: From H2 2013 to H1 2023. Tested with best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit ROOTMETRICS.CO.UK for more details.