1: Calls, texts and data when in the UK and Republic of Ireland are included within your allowance. You can use your minutes & texts when in the UK and Republic of Ireland to call and text customers of UK mobile networks and UK landlines starting with 01, 02 & 03 (mobile and landline numbers to Jersey, Guernsey and Isle of Man not included).
You cannot use your inclusive minutes and texts to call and text customers of mobile networks and landlines in the EU/EEA/Switzerland when in the UK or Republic of Ireland. Allowances do not include premium rate numbers anywhere in the EU and will be charged at your normal plan rate.
Europe Roaming: If your plan doesn’t include a Smart Benefit or add-on for roaming in the EU/EEA, a daily charge of £2 will apply to use your mobile in the EU/EEA. The charge will affect customers joining or upgrading to these plans from 27th October 2021, however the charge will not apply until January 2022.
Our Europe Roaming Zone presently includes: Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus*, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Saint Martin (French), Saint Barthelemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City (Italy).
* Note Turkey (you may connect to a Turkish network in Northern Cyprus) and Andorra are outside the EU/EEA and not included in our European Roaming Zone. Therefore, any calls made from either of these countries, or from Northern Cyprus if connected to a Turkish network, will be chargeable as set out in the Non-Standard Price Guide for EE Small Business.
You can call 150 free of charge when roaming in the EU/EEA to get information about our charges. Emergency services can be contacted within the EU/EEA by calling 112.
Data fair usage policy may apply, see EE Price Guide for Small Business at ee.co.uk/businessterms for full terms and conditions.
2: International Direct Dial: Calling abroad to Europe from the UK, allowances include the following countries: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.
3: 5G Ready Plans: 5G is available in over 150 locations across the UK and is continuing to roll out across other UK locations. Check your location’s coverage at ee.co.uk/coverage. Speeds vary by location, coverage and demand. 5G coverage and 5G compatible device are needed to access the 5G network. If you’re on a 5G device, in some very limited circumstances right at the edge of the 5G-enabled area and when you are indoors, your device may show you’re connected to the 5G network when you’re not. You’ll still receive our best available speed at this location. If you’re on a 5G Ready Plan with a 4G device or in an area not yet covered by the 5G network, you will receive our best available non-5G speeds.
4: Smart Benefits: Business Smart and Business Full Works plans give you access to a range of swappable Smart Benefits. Once you’ve chosen your Smart Benefit from the list of offers below, you can swap your Smart Benefit thereafter every 30 days. Choose your Smart Benefit at purchase or by texting PICK to 150. We may at any time change the range of Smart Benefits available, the content of Smart Benefits or the minimum length of time each Smart Benefit must be active for. We will try to notify active users of the affected Smart Benefit if we do this, but we are not obliged to. Each Smart Benefit may take up to 24 hours to activate. Third party subscriptions may be required, and the Smart Benefit may be subject to third party terms and conditions. See EE Price Guide for Small Business at ee.co.uk/businessterms for full terms and conditions.
5: Stay Connected: If you reach your monthly full speed data allowance on one of our Business Essential, Business Smart, Business Connected Devices Essential or Business Connected Devices Smart plans you will continue to be able to use data for the remainder of that month, but your speed will be restricted to 0.5Mb per second. To continue to use data at full uncapped speed you can purchase one of our data passes which will restore full speed service for the duration of the pass, or until the end of your billing cycle when your monthly full speed data allowance renews - whichever comes first. See EE Price Guide for Small Business at ee.co.uk/businessterms for full terms and conditions.
6: Unlimited Data Plans: Unlimited data allowance for your sole use only. Roaming in EU/EEA is subject to 60GB per month fair use policy and limited to three months of continuous roaming. Unlimited Plans are not available with any other discount or promotion. We may consider usage above 600GB/month to be excessive and have the right to move you to a more suitable plan.
7: Upgrade Anytime
The terms below for EE Upgrade Anytime do not apply to price plans purchased via Indirect Partners. The Indirect Partners have their own terms for any early upgrade price plans and/or offers.
We will only accept your request for EE Upgrade Anytime on the Business Smart and Business Full Works plans if:
you have an eligible device as set out at business.ee.co.uk/upgradeanytime;
fewer than 50 connections;
the plan that you are upgrading from has been in place for at least 14 days but you are not within 90 days of the end of your Minimum Term;
your account and all payments are up to date;
you are upgrading to a price plan with a new 24 month Minimum Term to which the same or higher monthly payment than that in your current plan, applies;
you pass our credit checks.
If you have fewer than 50 connections and you grow your account to 50 or more connections, you will be unable to participate in EE Upgrade Anytime when you reach 50 connections. Customers who have 50 or more connections should contact us to discuss available upgrade options.
Eligible customers must upgrade, in a participating EE retail store or by contacting our call centre.
We may apply an early upgrade charge. More information about this can be found under the Charges paragraph below.
If you want to trade in your old device you will:
- need to return your current device in full working condition, power up, with no missing, damaged or cracked parts, (e.g. a stylus for touch screen devices should be included if the device was originally supplied with one) and with any security features such as Find My iPhone disabled;
- remove all personal content and make back-up copies where appropriate. We are not responsible for any content you lose as a result of the upgrade; and
- remove the SIM card, disable any location finder software on the device, remove any security features (e.g. PIN code, finger print access).
You understand that once you return your current device to us you will not be able to get it back again.
If the device is damaged or not returned, a damaged or missing device charge may apply, which can be found at the following link: business.ee.co.uk/upgradeanytime
If you do not want to trade in your old device you will have to pay an extra charge. More information about this charge can be found under the Charges paragraph below.
If you wish to upgrade within the 90 day period before the end of the Minimum Term applicable to your current plan, you will not be able to participate in EE Upgrade Anytime and you can upgrade as normal with no early upgrade charge and you can keep your old device.
EE Upgrade Anytime is subject to the EE Pay Monthly Terms for Small Business which can be found at the following link under Network Terms: https://business.ee.co.uk/help/terms-and-conditions/business-terms-and-conditions/.
If you participate in this EE Upgrade Anytime price plan, you’ll be ineligible for any other recycle and reward scheme that would otherwise be available to you.
We may withdraw EE Upgrade Anytime at any time.
Whereas part of the EE Upgrade Anytime you trade in your device, we will send you a new device. Devices are subject to availability at the time you want to upgrade.
Early Upgrade Charge - you may be charged an early upgrade charge in accordance with the section “How does Upgrade Anytime work” at business.ee.co.uk/upgradeanytime.
If you do not want to trade in your old device or your old device is not returned, you will pay an extra charge as set out at the table 'Can I still Upgrade Anytime if I don't want to trade in my old device or my device is not returned' at business.ee.co.uk/upgradeanytime.
Damaged Device Charge - you may be charged a damaged device charge in accordance with the “What do I do if my phone is damaged” table at business.ee.co.uk/upgradeanytime. A damaged device charge applies where your device:
- does not power up;
- is not free from PIN locks;
- cannot make and receive calls or send texts;
- does not have fully operative features (such as Bluetooth or a camera);
- does not have fully operative control buttons (including they keypad);
- does not have an IMEI label or has a damaged or defaced IMEI label;
- does not have a display that is clear or fully intact;
- has fading and/or missing pixels, cracks or bleeding on the screen;
- screens aren’t free from major scratching;
- is not free from water damage or ingress (signs of water damage as signified by the manufacturer’s water damage indicators);
- has Find My iPhone enabled including if it has been Activation Locked via an iCloud account. All devices running iOS7 or older are Activation Locked automatically and the device must be removed from an iCloud account. If you haven’t removed it from your iCloud account or disabled Find My iPhone before sending in, we will not return the device to you for you to unlock subsequently.
The damaged device charge is also applicable where repairs have been carried out to your device by a third party not authorised by us or the manufacturer or if any theft/loss protection apps on your device are not disabled.
If you are in any doubt, you are advised to contact us before arranging your EE Upgrade Anytime.
We may vary the charges at any time.
8: EE Lifetime Guarantee: You’ll benefit from your normal manufacturer warranty and when it runs out, you’ll then benefit from this EE warranty so long as you remain on an eligible plan and your account is up to date. Your EE Lifetime Guarantee only covers the original device supplied to you by EE. If your device suffers from electrical or mechanical breakdown through normal use during the warranty period, we will repair it for free. For full details and exclusions see ee.co.uk/businessterms for full terms and conditions.
Information & pricing correct as at 27th October 2021.
Prices exclude VAT of 20%. Subject to business registration and credit check. Minimum Term applies. Calls and text allowances are to call/text UK mobiles and landlines starting 01, 02 and 03 when in UK or EU/EEA; to call/text EU/EEA mobiles & landlines when roaming in EU/EEA (outside UK); Jersey, Guernsey & Isle of Man treated as EU/EEA.
Inclusive data is for use in the UK & EU/EEA unless otherwise specified.
Data fair use policy may apply. For more information, read our Fair Use Policy.
Deposit needed for roaming in limited circumstances.
You own device 6 months from plan start date. Other terms apply, see ee.co.uk/businessterms.
Always check coverage before joining EE at ee.co.uk/coverage. 5G & 4G speeds depend on location & number of users. Check your coverage at ee.co.uk/coverage
9: BT Sport Ultimate App: TV licence & latest Android, Windows or iOS operating system required. App is for your personal, non-commercial use in the UK. Visit ee.co.uk/btsportappterms for full info.
10: WiFi Calling: EE pay monthly customers with compatible phone only. WiFi connection required. EE accepts no responsibility for the quality, availability or coverage of WiFi networks and calls made or received over them. All calls or texts charged as per your price plan.
11: Dual SIM offer for iPhone customers:
If you have purchased an Apple device with the ability to have a secondary e-SIM (iPhone XS, XS Max and XR onwards) you can apply for a secondary e-SIM if you have purchased your contract with EE Small Business from the 2nd of September 2020 onwards.
The secondary e-SIM will be available in two variants, £7.50 per month on a 24 month contract and £5.00 per month on a 36 month contract. The line rental will be discounted 100% for the first 12 months of the contract and the charges will be applied after the minimum contract period is completed.
You can only apply for a secondary e-SIM between day 15 and day 45 of the main handset contract by texting DUAL SIM to 150.
This offer is limited to Apple customers purchasing EE Small Business price plans on EE Small Business account types.
The secondary e-SIM is subject to credit check and eligibility of a second line.
The monthly allowances that you will receive on this secondary e-SIM will be unlimited minutes and texts. The allowances can be used in the EU.
All out of bundle charges will be charged as per the Non-Standard Price Guide for EE Small Business available at https://business.ee.co.uk/help/terms-and-conditions/business-terms-and-conditions/
To use your secondary e-SIM on your Apple device you will need two lines on your account, one with a physical SIM and one with an e-SIM. Both lines will be subject to our Network Terms which are available at https://business.ee.co.uk/help/terms-and-conditions/business-terms-and-conditions/
You will have to set up one line as your default data line and any apps that you download and use will use the data from that line. You will not be able to download and use apps on the other line unless you change your default data line. You can do this within your Apple device settings.
If you do not activate your e-SIM within three months from receipt of the QR code or we do not detect usage of your secondary e-SIM for three continuous months, we reserve the right to cancel your secondary e-SIM line.
If you are on a call on one of your lines, anyone calling the other line will be diverted to voicemail. You will not be alerted to the fact that someone is calling you on your other line as it will be on standby.
If you purchased your Apple device from EE and have an EE e-SIM and your device needs to be returned for repair or replacement you can request another e-SIM for use in another device until your device is returned (you will need photo ID to obtain a replacement e-SIM).
You will be entitled to cancel your e-SIM line without paying any early termination charge at any time during the contract.
If you start your physical SIM line and your e-SIM line at different times, then your minimum terms may end at different times. This means that if you decide to terminate one line at the end of the minimum term and want to terminate the other line as well you may have to pay an early termination charge on the line which is still within its minimum term.
If you give or sell your device to someone else, including if you return it for repair or trade it in, you need to remove both your physical SIM and your e-SIM profile. We cannot remove your e-SIM profile or any related data if you have sent your device to us for repair or trade in. SIM cards of either type can contain private information and may enable unauthorised use of your Network airtime. If you fail to remove your SIM cards, you will be responsible for any use of either SIM card arising before, or after the transfer or return of your device.
If one of your lines is terminated or suspended for a serious breach of our Network Terms (such as making nuisance calls or texts, using illegal repeaters or failing to make any payments although this is not a full list of serious breaches) the other line may be terminated or suspended too. This may also result in your device being blacklisted.
12: Annual price increases:
The monthly price shown, add-ons and all out of bundle charges will increase on or after 31st March every year by the Consumer Price Index rate of inflation published in January that year, plus 3.9%. See ee.co.uk/increase for details. Please note the cost of other services you take from us may increase or decrease while you’re an EE customer.
UK’S NO.1 NETWORK 8 YEARS IN A ROW: Rankings based on the RootMetrics® UK RootScore® Report: From H2 2013 to H1 2021. Tested with best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit ROOTMETRICS.CO.UK for more details.