BT Wi-fi for EE

BT Wi-fi – General information

All eligible EE customers can get access to BT Wi-fi as part of their plan.

BT Wi-fi – Who can get it?

If your price plan includes BT Wi-fi, you'll be able to stay connected at over 5 million BT Wi-fi hotspots. Browse the internet, read and send emails, stream music and watch videos while you're out and about.

BT Wi-fi - How it works

BT Wi-fi (inc. BT Openzone) is a wireless broadband (wi-fi) service that you can access in public places (hotspots) such as airports, hotels, coffee shops, motorway service stations and city centres. Get online at over 5 million BT Wi-fi hotspots throughout the UK and Ireland.

BT Wi-fi - What you’ll pay

Access to the services is included as part of your mobile contract with EE. So providing you're an active EE mobile customer, there are no extra charges for access to BT Wi-fi.

Only phones and tablets with compatible SIMs can access the BT Wi-fi service using BTWifi-X hotspots.

BT Wi-fi - Setting up your Apple iPhone

It’s easy to set up your iPhone to connect automatically to over 5 million BT Wi-fi hotspots. Simply download and activate the EAP SIM profile. Once it’s activated, you’ll connect to the “BTWifi-X” SSID automatically when you switch on your WiFi.

Download the EAP SIM profile setting


BT Wi-fi - Setting up your Android device

When you’re near a BT Wi-fi hotspot, simply turn on WiFi and select “BTWifi-X” from the list of available networks. Next, select the access method as EAP and EAP method as SIM.

Please note: if the EAP method “SIM” is not available, your device is not compatible with this SSID.

BT Wi-fi - Troubleshooting

How secure is BT Wi-fi?

To help make sure you receive a safe and reliable service, BT Wi-fi encrypts your account details at login. We also advise you make sure you have up-to-date firewall and anti-virus software to guard against any attacks. We strongly recommend you consider using a virtual private network (VPN), which protects your data from being intercepted. You’ll find the option to disable cookies via your internet browser options. Note however that some web sites may not support this function.

Visit our security section to read more about the things you can do to be even safer online.

Why choose BT Wi-fi?

BT Wi-fi gives you internet access, at broadband speeds, at over 5 million places across the UK. You can easily get online where you want to, in places like cafés, hotels, stations, airports and city centres. And you can choose from lots of brand names offering our wi-fi service such as Starbucks, Hilton, Menzies, John Lewis, National Trust, Goals 5-aside and Thistle Hotels.

What is BT Wi-fi outdoor coverage?

BT Wi-fi provides extensive outdoor wireless broadband access in some UK city centres.

How do I find a BT Wi-fi hotspot?

Find a wi-fi hotspot shows you a number of ways to find your nearest BT Wi-fi hotspot, whether you're online, offline, or on the move.

Technical details

BT Wi-fi provides businesses with a convenient wi-fi service they can offer their customers and other visitors.

BT Wi-fi uses:

  • Both the 2.4Ghz and 5Ghz radio frequencies
  • Our wireless access points support 802.11a,b,g,n standards with connection speeds of up to 144 Mbps*
  • The typical range of a wireless access point is up to 50 meters indoors and 100 meters outdoors

*At a Modulation Coding Scheme Index of 15

Wireless Standards

BT Wi-fi protects the integrity of its network and follows standard wireless security measures to protect your wireless device, including authentication and account security.

Network integrity

Our network uses:

  • firewall protection to our access routers to help stop hackers
  • dedicated IP network access to the internet
  • individual addressing for customers (i.e. each valid user has an individual session ID)
  • data centre firewalls
  • an Intrusion Detection System (IDS) at central sites
  • 'a walled garden' (i.e. traffic from outside a BT Wi-fi hotspot is only allowed from authorised servers using our data centre)