WiFi on the London Underground

WiFi on the London Underground – General information

All eligible EE customers can get WiFi on the London Underground, provided by Virgin Media, as part of their plan.

It’s available in ticket halls, walkways and platforms at more than 250 stations. However, it’s not available between stations. Find out if a Tube station has WiFi 

WiFi on the London Underground – Who can get it?

All EE pay-monthly mobile customers can get WiFi on the London Underground, unless your account’s in arrears or been classified as a bad debt.

WiFi on the London Underground - How it works

Virgin Media have installed WiFi hotspots in over 250 tube stations. They’ll give you wireless internet access from the moment you enter the station at street level until your tube train leaves the platform.

There’s no coverage between stations, but as soon as the train enters the next WiFi-enabled station your device will re-connect to the internet automatically.

WiFi on the London Underground - What you’ll pay

Access to the services is included as part of your mobile contract with EE. So if you're an active EE mobile customer, there are no extra charges for access to WiFi on the Underground.

Only phones and tablets with compatible SIMs can access the London Underground WiFi using EE WiFi-Auto hotspots.

WiFi on the London Underground - Setting up your Apple iPhone

It’s easy to set up your iPhone to connect automatically to WiFi on the London Underground. Simply download and activate the EAP SIM profile. Once it’s activated, you’ll connect to the “EE WiFi-Auto” SSID automatically when you switch on your WiFi.

Download the EAP SIM profile setting

 

 

WiFi on the London Underground - Setting up your Android device

Once underground, simply turn on WiFi and select “EE WiFi-Auto” from the list of available networks. Next, select the access method as EAP and EAP method as SIM.

Please note: if the EAP method “SIM” is not available, your device is not compatible with this SSID.

WiFi on the London Underground - Troubleshooting

Does Virgin Media block any content on WiFi on the London Underground?

Yes. As WiFi on the London Underground is a public WiFi network, Virgin Media has a responsibility to make sure the content available is suitable for young people – whether they access it themselves, or whether they accidentally see it over someone’s shoulder. 

Where can I find the terms and conditions?

Read the Virgin Media terms and conditions. They’ll also display on your screen the first time you connect.

How do I switch the WiFi service between devices?

To access the “EE WiFi-Auto” SSID hotspots, only devices that are capable of EAP-SIM authentication can access the London Underground WiFi. EAP SIM is an authentication method for WiFi connection using the SIM in your device. This authentication method will only work with one compatible device at a time.

Why do I need to enable cookies?

Cookies allow us to recognise your device automatically when you enter a station. Cookies are regularly used by websites and WiFi connections to identify users.

How do I enable cookies?

To enable cookies, just follow these steps for iPhones, iPads, BlackBerry and Android smartphones. For all other devices, please check your user manual which you’ll be able to find on the manufacturers’ websites:

iPhone / iPad

  •  open Settings > Safari
  • go to Privacy > Accept Cookies and select From Visited
  • or go to Privacy and tap Clear Cookies and Data

Android

  • open your browser and go to Menu > Settings > Privacy & Security
  • tick the Accept Cookies check box
  • or click on Clear all Cookie Data

What if I can’t find a WiFi hotspot?

If you can’t find a hotspot, it’s likely the station doesn’t have WiFi yet or you’re out of range. Try walking a few steps and try again. Find out if a Tube station has WiFi 

What if I can connect but the service is slow?

It may be because the station is crowded and a lot of people are using it. Virgin Media will be monitoring speeds and increasing capacity if needed.

Your experience of the service may also vary depending on your device.

I can normally sign in at one location but today it’s not working. Why not?

This could be due to a fault on the service or something interfering with the WiFi signal. If it’s a fault on the network it’ll be fixed as quickly as possible.

If you see other people connecting but you can’t, try setting up your device again as you did when you first activated it.

After I’ve connected, I get a message like: Page not available or Page not found. What does this mean?

This may be because:

  • you’ve left the station and are out of range 
  • you’ve misspelt the web address
  • you may be trying to access blocked content
  • there’s a network fault in that location – try moving to another spot 

How can I disconnect my device from the WiFi service?

Just turn off WiFi under Settings on your device.