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Terms of website use

Important information about purchases made on our site

By selecting a Service Plan above, you are expressing your interest in placing an order with EE. You will receive an email confirming the plan in which you have expressed an interest, and a member of our sales team will review your request, and conduct a business credit-check.

We may need to contact you to discuss either the Services or Equipment in which you are interested and, if this happens, we will call on the number you have provided to discuss your order. No price or other information on our site is binding on us until we have accepted your order.

Once we have spoken to you, or if our sales team is happy with your order and credit-check results, you will receive a second email confirming: (i) (if we have called you) any changes from your initial order; and (ii) that your order has been accepted.

If this is a pre-order or your chosen Equipment is out of stock, we will aim to send your Equipment to you within 30 days of the launch date, or (if it was out of stock) within 30 days of your order. Sometimes this isn’t possible. If so, we will let you know and if you are unhappy to wait more than 30 days, you can cancel your order.

If you change your mind, you may cancel the Service and return any Equipment to us within 14 days from the date that your contract starts. You will still have to pay for any use that you have made of the Services during this time, and the Equipment must not be damaged when you return it to us.

The full terms that apply to purchases made through our site (in addition to your contract and Service Plan terms) are available here. By submitting your offer to us, you will be deemed to have accepted these terms in full.

Terms & conditions

Best Business Network: voted Best Business Network at 2018 Mobile Industry Awards

Samsung CASHBACK offer: Buy before 27/06/19. Claim from Samsung at  www.samsungcashback.com/offer within 30 days of purchase. Terms and conditions

1. General – Prices exclude VAT of 20%. Subject to credit check, business registration and 24 or 36 month minimum term. You own any devices 6 months from plan start date. On every EE contract the monthly price plan charge will be increased by RPI in March of each year. Other prices, such as call charges and Roaming costs, may also go up during your plan.

Price until March 2019

Price from March 2019 to March 2020

Price from March 2020 to March 2021

Prices shown per month

Prices shown per month plus annual RPI adjustment = Price A

Price A per month plus annual RPI adjustment

Annual price increase based on the full price of your plan and/or additional commitment service. The price will increase from March each year. Please note the cost of any additional services you take from us might also increase or decrease while you are an EE customer.

2. Calls and Texts Allowances - Calls and text allowances are to (a) call/text UK mobiles and landlines starting 01, 02 and 03 when in UK or EU/EEA and (b) to call/text EU/EEA mobiles & landlines when roaming in EU/EEA. Jersey, Guernsey & Isle of Man treated as EU/EEA. Calls to 070 numbers cost up to 63p/min and calls to 084, 087, 09 & 118 cost 44p/min plus the applicable service charge (exc.VAT).

3. Roaming - Inclusive data is for use in the UK & EU/EEA. See EE Price Guide for Small Business at ee.co.uk/businessterms for countries covered by roaming and international allowances. Deposit needed for roaming in limited circumstances. Other terms apply, see ee.co.uk/businessterms. There is a 15GB fair use policy while roaming applies to 16GB, 25GB, 30GB, 32GB, 50GB and 60GB plans. There is a 50GB fair use policy while roaming applies to 200GB plans.

4. 4G – 4G speeds depend on location, number of users and plan. 4G only available on EE plans. Check your coverage at ee.co.uk/coverage. ‘4G IN MORE PLACES THAN ANY OTHER UK NETWORK: Based on results from the RootMetrics® UK RootScore® Report: H2 (Jul – Dec) 2018. Tested at locations across the UK with the best commercially available smartphones on 4 national mobile networks across all available network types, conducting over 25K randomly sampled test cycles. EE tests carried out using 4GEE Max tariff with uncapped speeds. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit ROOTMETRICS.CO.UK for more details.

5. BT Sport - TV license and latest Android, Window or iOS operating system required. App is for your personal, non-commercial use in the UK. Visit www.ee.co.uk/btsportappterms for full info.

6. Wi-Fi Calling - Compatible phone only (check compatibility at ee.co.uk/wificallingphones). WiFi with broadband internet connection required. EE accepts no responsibility for the quality, availability or coverage of WiFi networks and calls made or received over them. All calls or texts charged as per your EE price plan.

7. WiFi on London Underground - WiFi access in enabled stations: ticket halls, escalators, platforms and when the train is in the station. No coverage in the tunnels. Compatible device required. See ee.co.uk/tubewifi for more information.

Out of allowance rates

UK allowances

  • Minutes: 46p a minute*
  • Texts: 30p each
  • Photo messages: 46p each
  • Voicemail: Free 
  • 080 numbers: Free
  • 084, 087, 09 and 118 numbers: 46p per minute + Service Charge*

* Minutes and texts from UK to UK mobiles and UK landlines starting with 01, 02, and 03. (excluding Jersey, Guernsey & Isle of Man).

Calls to 084, 087, 09 and 118 numbers are not included and you will be charged the EE access charge plus the applicable service charge. See more details on the costs to call 084, 087, 09 and 118 numbers.

* For countries in our ‘Calling Abroad’ EE Europe Zone please refer to https://ee.co.uk/business/small/international-business/calling-abroad/

* For countries in our ‘Roaming’ EE Europe Zone please refer to https://ee.co.uk/business/small/international-business/roaming/

HELP
HELP

HELPING HAND

 

Go to the Roaming page Using an EE device abroad

Find out how to set up your EE device for roaming abroad and how much it will cost.

Go to the WiFi Calling page WiFi Calling

Make calls and send texts, even with no signal

Go to the Network and coverage page Network Coverage

Check and improve network coverage

Go to the How to keep your mobile number page Keeping Your Number

How to keep your number when joining from another network

DELIVERY
DELIVERY

FREE, CONVENIENT AND SECURE DELIVERY

Delivery of your device is free. This will be sent out via second class Royal Mail and you can choose to have this delivered to any UK address when you check out or EE store.