*You can call to upgrade Monday to Friday 8am to 7pm and Saturday 9am to 5pm
Just some of the benefits of upgrading your plan
Get money for your old phone with our Trade In scheme
4G in more places
We've just switched on superfast 4G in even more places than any other network
No extra cost to get your new device sent straight to you or your local EE store
Recycle and Reward
Get money for your old phone with our Recycle and Reward scheme. Not available on ‘Upgrade Anytime’
FAQs about upgrading
When can I upgrade my phone at EE?
Business customers should text UP to 150 or call 150 from your EE phone. As a quick guide, you need to be over six months into your contract to upgrade early. If you’re on a pay monthly SIM plan you can upgrade just four months into your contract – fees may apply for early upgrades.
Can I upgrade my phone before my contract ends?
You may not be eligible to upgrade at this time for a number of reasons, such as having an outstanding balance on your account. Text UP to 150 to find out when you can upgrade - fees may apply for early upgrades.
How does ‘Upgrade Anytime’ Work?
If you’re on an Upgrade Anytime plan, you can upgrade just 15 days into your new plan. There may be an upgrade fee to pay depending on where you are in your contract but you can upgrade every two weeks if you want - you just need to trade in your old phone and sign up to a new 24-month plan.
Keeping your existing number is easy with EE. We’ll send you a new SIM card with your phone, just pop your new SIM into your phone and you’re good to go.
After I upgrade, when does my new plan start?
If you’re an upgrading EE customer you can agree when your plan will start with an EE agent.
How can I track my order?
Check the status of your order by logging into the order portal from the link in your confirmation email. If your order is with DPD, they will send you a text with you tracking reference to track your order online.
On Upgrade Anytime price plans, to upgrade early (from day 15), you’ll need to trade in your old phone, but you won’t get any money back for it.
Can I switch to a SIM only plan and keep my current device?
Yes, you can switch to a SIM only plan and keep your old device, just insert your new SIM card into your old device. If you are still within your minimum contract period you may need to pay an early upgrade fee to switch to a SIM only plan.
Why choose EE for your Business
4G in more places than any other UK network
Inclusive EU roaming on our business plans
Free delivery to you or your local EE store
Free phone replacement on faulty devices for 24 months