WHAT THE RPI 2021 PRICE CHANGES MEAN FOR YOU

What is happening?

From 31 March 2021, the price of your monthly plan is changing. It’ll go up in line with the Retail Price Index (RPI) figure. The RPI is a figure published by the Office for National Statistics as a measure of inflation. On 20 January 2021, it was 1.2%.

The prices of eligible add-ons and out-of-bundle charges are going up too, by 4.5%, (unless they’re fixed as part of your price plan). This increase is in line with the Consumer Price Index (CPI) rate of inflation – currently 0.6% – plus an additional 3.9%. You'll find details of any active add-ons on your latest bill or you can log in to your My EE account

What this change means for you

From 31 March 2021, your bill will show a 1.2% increase on the price of your monthly plan and a 4.5% increase on eligible add-on and out of bundle charges.

Product

Current price

% increase

Price goes up by roughly this much

Business SIMO Essential

£10

1.2%

12p

Business Tablet

£26

1.2%

31p

Business Extra

£46

1.2%

55p

Travel Data Pass

£4

4.5%

18p

Global roaming add-on

£8.33

4.5%

37p

Call from EU to ROW

£2

4.5%

9p

MMS picture messages

46p

4.5%

2p

 

Why are you putting prices up?

  • If you joined or upgraded on or after 11 November 2015
    We increase the charge for your price plan every year as mentioned in Section 7.4 of your network terms. We do this yearly on or just after 31 March using the Retail Price Index (RPI) figure. Your network terms also allow us to put up other charges - see section 7.2.
  • If you joined or upgraded on or after 26 March 2014 and up to 11 November 2015
    Section 7.1.4 of your network terms sets out that we’ll increase the charge for your price plan every year. And we’ll do it in March using the Retail Price Index (RPI) figure. Your network terms also allow us to put up other charges - see section 7.1.2.
  • If you joined or upgraded before 26 March 2014
    Section 7.1.4 of your network terms sets out that we can increase our charges.

You’ll find all your network terms here under ‘Legacy network terms’.

How do you work out the increase?

For monthly plans we use the Retail Price Index (RPI) figure. On 20 January 2021, it was 1.2% so we add 1.2% to the monthly price of your plan. For eligible add-on and out-of-bundle charges we use the Consumer Price Index (CPI) figure (ignoring any negative figures) plus an additional 3.9%. On 20 January 2021, the CPI figure was 0.6%, so, we add 4.5% to the monthly price of these added services.

How can I find the new price of my plan?

You can use our handy calculator to work out the new price of your plans.

What if I have a discount on my plan?

You’ll still receive any discounts you get. We apply the price increase to the net price of your plan after discounting. Log in to your My EE account to check your plan’s details.

Can I cancel my contract?

If we’ve told you these changes are of material detriment to your price plan, you won’t need to pay a termination charge if you want to cancel it, but you’ll need to let us know before the change takes place on 1 April 2021.

Otherwise, if you cancel before the end of your price plan’s minimum term, you’ll need to pay a termination charge for cancelling early.

If you’re out of contract, you can end your service with no termination charges, but we’ll need 30 days’ notice. If you move to another provider and your switch date falls within the notice period, we won’t charge you after the switch takes place, but bear in mind there may be other outstanding charges.

We really hope you’ll stay though, and we might even be able to get you a better deal. Give us a call on 150 to chat about your options.

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