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Terms of website use

Important information about purchases made on our site

By selecting a Service Plan above, you are expressing your interest in placing an order with EE. You will receive an email confirming the plan in which you have expressed an interest, and a member of our sales team will review your request, and conduct a business credit-check.

We may need to contact you to discuss either the Services or Equipment in which you are interested and, if this happens, we will call on the number you have provided to discuss your order. No price or other information on our site is binding on us until we have accepted your order.

Once we have spoken to you, or if our sales team is happy with your order and credit-check results, you will receive a second email confirming: (i) (if we have called you) any changes from your initial order; and (ii) that your order has been accepted.

If this is a pre-order or your chosen Equipment is out of stock, we will aim to send your Equipment to you within 30 days of the launch date, or (if it was out of stock) within 30 days of your order. Sometimes this isn’t possible. If so, we will let you know and if you are unhappy to wait more than 30 days, you can cancel your order.

If you change your mind, you may cancel the Service and return any Equipment to us within 14 days from the date that your contract starts. You will still have to pay for any use that you have made of the Services during this time, and the Equipment must not be damaged when you return it to us.

The full terms that apply to purchases made through our site (in addition to your contract and Service Plan terms) are available here. By submitting your offer to us, you will be deemed to have accepted these terms in full.

Terms & conditions

Saving is based on reduction in monthly charge over 24 months. Upfront cost applies. Offers available for a limited period only, 3 July 2018 – 13 August 2018. Offer available to new customers and existing customers eligible for upgrade. Offers not available on pre-ordered devices or with any other discount or promotion.

Offer applies to: iPhone X (64GB) iPhone X (256GB) iPhone 7 Plus  (32GB) iPhone 7 Plus (128GB) iPhone 8 (64GB) iPhone 8 (256GB) iPhone 8 Plus (64GB) iPhone 8 Plus (256GB) Galaxy S9 Galaxy S9+ Galaxy Note 8 Pixel 2 XL 64GB Pixel 2 XL 128GB iPhone 6s (32GB) iPhone 6s (128GB) iPhone 6s  Plus (32GB) iPhone 6s Plus (128GB) iPhone 7 (32GB) iPhone 7 (128GB) Galaxy S7 32GB Galaxy S7 Edge 32GB Galaxy S8 64GB Galaxy S8 + 64GB Pixel 2 64GB Pixel 2 128GB Xperia XZ Xperia XZ Premium Xperia Z5 Premium Xperia XZ2 LG G6 Huawei P20 Pro Huawei P10 Plus HTC U11 iPad Mini 4 (128GB) iPad 9.7" (32GB) 2018 iPad 9.7" (128GB) 2018 iPad 9.7" (32GB) iPad 9.7" (128GB).

Offer is also limited to the following EE Business plans: Business Standard, Business Extra, Business Select, Business Tablet 24 month and Business Tablet 36 Months

Europe (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Liechtenstein, Luxemburg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland). IDD excludes Estonia, Liechtenstein, Latvia, Lithuania and Monaco.

Prices exclude VAT of 20%. Subject to business registration and credit check. Minimum Term applies. Calls and text allowances are to call/text UK mobiles and landlines starting 01, 02 and 03 when in UK or EU/EEA; to call/text EU/EEA mobiles & landlines when roaming in EU/EEA (outside UK); Jersey, Guernsey & Isle of Man treated as EU/EEA.

Calls to 084, 087, 09 & 118 numbers are not included; you’ll be charged EE’s Access Charge of 37p/min plus the applicable service charge (see ee.co.uk/ukcalling).

Calls to 070 numbers cost up to 63p/min.

Inclusive data is for use in the UK & EU/EEA unless otherwise specified.

Data fair use policy may apply (15GB or 25GB depending on price plan)  For more information, read our Fair Use Policy.

Deposit needed for roaming in limited circumstances.

You own device 6 months from plan start date. Other terms apply, see ee.co.uk/businessterms.

Always check coverage before joining EE at ee.co.uk/coverage. 4G speeds depend on location & number of users. Check your coverage at ee.co.uk/coverage

BT Sport App: TV licence & latest Android, Windows or iOS operating system required. App is for your personal, non-commercial use in the UK. Visit ee.co.uk/btsportappterms for full info.

WiFi Calling: EE pay monthly customers with compatible phone only. WiFi connection required. EE accepts no responsibility for the quality, availability or coverage of WiFi networks and calls made or received over them. All calls or texts charged as per your price plan.

WE GO FURTHER TO GIVE YOU 4G IN MORE PLACES THAN ANY OTHER UK NETWORK: Based on results from the RootMetrics® UK RootScore® Report: H2 (Jul – Dec) 2017. Tested at locations across the UK with the best commercially available smartphones on 4 national mobile networks across all available network types, conducting over 25K randomly sampled test cycles. EE tests carried out using 4GEE Max tariff with uncapped speeds. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit rootmetrics.co.uk for more details.

Price until March 2019

Price from March 2019 to March 2020

Price from March 2020 to March 2021

Price shown per month

Price shown per month plus annual RPI adjustment = Price A

Price A per month plus annual RPI adjustment

Annual price increase based on the full price of your plan and/or additional commitment service. The price will increase from March each year. Please note the cost of any additional services you take from us might also increase or decrease while you’re an EE customer.

The legal bit

1. Only applies to compatible handsets and tablets supplied by EE or sourced from EE (subject to availability). Your statutory rights remain unaffected. Replacements will be from refurbished stock and may be a different model with a similar specification.

2. Mobile only: 4G speeds depend on location, number of users and plan. 4G only available on EE plans. Check your coverage at ee.co.uk/coverage. Compatible device required. 4G IN MORE PLACES THAN ANY OTHER UK NETWORK: Based on results from the RootMetrics® UK RootScore® Report: H2 (Jul – Dec) 2017. Tested at locations across the UK with the best commercially available smartphones on 4 national mobile networks across all available network types, conducting over 25K randomly sampled test cycles. EE tests carried out using 4GEE Max tariff with uncapped speeds. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit www.rootmetrics.co.uk for more details.

3. Applies to 30-day plans and 12, 24 and 36-month plans with Unlimited Minutes & Texts included (excludes promotional plans).

4. Europe (Austria, Azores, Belgium, Bulgaria, Croatia, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guadeloupe, Guiana, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Liechtenstein, Luxemburg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Slovakia, Slovenia, Spain, St Bartholomew, St Martin Sweden, Switzerland. (Latvia, Lichtenstein, Lithuania, Estonia and Monaco are excluded from IDD, but are included for roaming only). Using allowance in EU on Business and Business Extra plans are only when roaming. It does not include calling EU countries from the UK. Calling countries outside the EU are not included and costs to these countries will vary. There is a 15GB fair use policy while roaming applies to 16GB, 25GB, 30GB, 32GB, 50GB and 60GB plans.

5. BT SPORT: TV license & latest Android, Window or iOS operating system required. App is for your personal, non-commercial use in the UK. Visit www.ee.co.uk/btsportappterms for full info.

6. Non-EU roaming: USA, Canada, Mexico, New Zealand, Australia, China, India, Israel and Turkey.

7. Upgrade: Upgrades are available at any time during the Minimum Period of Service of a Service Plan, to existing Business customers taking an eligible Service Plan and Service Plan add-on and device. Upgrades are provided in accordance with the terms of paragraph 11 of the EE Mobile Schedule to the Business General Terms, which can be found here.

8. Availability subject to business registration and credit check. Prices exclude VAT of 20%. Minimum Term applies. Calls and text allowances are to call/text UK mobiles and landlines starting 01, 02, and 03 when in UK or EU/EEA; to call/text EU/EEA mobiles and landlines when roaming In EU/EEA (outside UK). Jersey, Guernsey and Isle of Man treated as EU/EEA. Calls to 084, 087, 09 and 118 numbers are not included; you will be charged at EE’S Access Charge of 37p/min plus the applicable service charge (see www.ee.co.uk/ukcalling). Calls to 070 numbers cost up to 63p/min. Inclusive data is for use in the UK & EU/EEA. Data fair use policy may apply. See EE Price Guide for Small Business at www.ee.co.uk/businessterms for countries covered by roaming and international allowances. Deposit needed for roaming in limited circumstances. You will not get 4G speeds using a 3G only phone. Deposit needed for roaming in limited circumstances. The monthly price will go up by RPI in each year of your agreement. You own device 6 months from plan start date. Other terms apply, see www.ee.co.uk/businessterms.

9. Compatible tablet; an enabled device like a USB modem (which you may need to buy) and coverage required. Plans are for mobile internet use only. Supports up to 10 compatible devices. Signal range up to 10m. The devices that you have connected to your mobile WiFi device at the same time, the slower your internet connection will be. Must be charged periodically in order to power devices. Battery life depends upon type of device connected and level of charge in 4GEE WiFi device.

10. WiFi on the London Underground: WiFi access in enabled stations: ticket halls, escalators, platforms and when the train is in the station. No coverage in the tunnels. Compatible device required. See ee.co.uk/tubewifi for more information.

11. On every EE contract the monthly price plan charge will be increased by RPI in March of each year. Other prices, such as call charges and Roaming costs, may also go up during your plan. Your first annual RPI increase will take place in March 2019.

Price Until March 2019

Price from March 2019 to March 2020

Price from March 2020 to March 2021

Prices shown per month

Prices shown per month plus annual RPI adjustment = Price A

Price A per month plus annual RPI adjustment

Annual price increase based on the full price of your plan and/or additional commitment service. The price will increase from march each year. Please note the cost of any additional services you take from us might also increase or decrease while you are an EE customer.

 

Out of allowance rates

UK allowances

  • Minutes: 40p a minute*
  • Texts: 12p each
  • Photo messages: 35p each
  • Voicemail: Free
  • 080 numbers: Free
  • 084, 087, 09 and 118 numbers: 40p per minute

* Minutes and texts from UK to UK mobiles and UK landlines starting with 01, 02, and 03. (excluding Jersey, Guernsey & Isle of Man).

Calls to 084, 087, 09 and 118 numbers are not included and you will be charged the EE access charge plus the applicable service charge. See more details on the costs to call 084, 087, 09 and 118 numbers.

DELIVERY
DELIVERY

FREE, CONVENIENT AND SECURE DELIVERY

Delivery of your device is free. This will be sent out via second class Royal Mail and you can choose to have this delivered to any UK address when you check out or EE store.