LONDON UNDERGROUND WIFI - TROUBLESHOOTING

What if 'Virgin Media WiFi' is not found by my device?

If this happens, it’s likely that you’re not in an enabled station or you’re out of range of a Virgin Media WiFi access point.

I can normally sign in at one particular location but today it’s not working. Why?

This could be caused by a number of issues, such as a fault on the service or something interfering with the WiFi signal. If it’s a fault on the network it’ll be fixed as quickly as possible. If you see other people connecting but you can’t, try setting up your device again as you did when you first activated it.

After I’ve connected, I keep getting a message like "Page not available" or "Page not found". What does this mean?

It could be due to one of the following reasons:

  1. You’ve left the station and are out of range of one of our hotspots. In this case, please try again when you’re inside a WiFi-enabled station
  2. You’ve misspelt the web address
  3. You may be trying to access content that is blocked.
  4. There’s a network fault in that location. Try moving to another spot in the same station, like further down the platform.

I'm still having problems. What should I do?

Get in touch. Here’s how:

EE
Call us on 150 or 07953 966 250.

Corporate Customers
Call us on 158 or 07973 100 158 from any other phone.

Small Business
Call us on 345 or 07973 100 345 from any other phone.

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