TERMS AND CONDITIONS

Network Terms

General Terms and Conditions for Business Customers V2.0 – effective from 30 October 2012

_{These terms and conditions apply to new EE business customers who have signed an “EE Business Agreement” with Everything Everywhere Limited from 30 October 2012 onwards. They do not apply to business customers who have agreed to terms with an authorised third party agent of EE. Business customers who signed a “Business Agreement” with Orange after 3 October 2011 will find their network terms in the Legacy Terms tab of this web page.}

EE Pay Monthly Terms for Small Business – effective from 30 October 2012

_{These terms and conditions apply to new EE and upgrading small business customers who have agreed to an EE “Business service/upgrade agreement” in a retail store, online or over the phone with Everything Everywhere Limited or with one of our authorised third party agents from 30 October 2012 onwards.}

EE Broadband Network Terms for Small Business – effective from 30 October 2012

_{These terms and conditions apply to new and upgrading EE and Orange small business customers who have purchased ADSL or Fibre Broadband by signing a “Business service/upgrade agreement” in a retail store, agreed to those terms online or over the phone with Everything Everywhere Limited or with one of our authorised third party agents from 30 October 2012 onwards.}

Orange Pay Monthly Terms for Small Business – effective from 30 October 2012

_{These terms and conditions apply to new and upgrading Orange small business customers who have agreed to a “Customer Information Form” for small business in a retail store, online or over the phone with Everything Everywhere Limited or with one of our authorised third party agents from 30 October 2012 onwards.}

Please see the Legacy Terms tab of this web page for legacy versions of terms and conditions applicable before 30 October 2012.

Price Guides

Our Price Guides will be updated from time to time and will be published here. Any changes take effect from the date of publication. Details of Service Plans and Service Plan Add-Ons which are no longer available to new customers can be found in the relevant Legacy Price Guide.

EE Price Guide for Large Business

This Price Guide applies to all EE business customers who: (a) have more than 50 employees at time of contract; and/or (b) have contracted with, or had the benefit of their contract assigned to, Everything Everywhere Limited using one of the following types of contract: EE Business Agreement, Business Agreement, Orange Business Services Master Agreement, Orange Business Services Customer Agreement or Orange Business Agreement. The EE Price Guide for Large Business was previously named the “Orange Business Price Guide”.

EE Price Guide for Small Business

This Price Guide applies to all EE small business customers who: (a) have less than 50 employees at time of contract; and/or (b) have contracted with Everything Everywhere Limited using the EE Pay Monthly Terms for Small Business.

Orange Price Guide for Small Business

This Price Guide applies to new and existing Orange small business customers who: (a) have less than 50 employees at time of contract; and/or (b) have contracted with Everything Everywhere Limited using the Orange Pay Monthly Terms for Small Business.

Non-Standard Price Guide for EE Large Business/Orange Small Business

Contains details of 09 premium rate numbers and other non-standard charges. Applies to all EE large business customers and Orange small business customers.

Non-Standard Price Guide for EE Small Business

Contains details of 09 premium rate numbers and other non-standard charges. Applies to all EE small business customers.

Legacy Price Guide for Business

This Legacy Price Guide is a reference guide for all EE business customers and Orange small business customers, detailing Service Plans and Service Plan Add-Ons which are no longer available to new business customers.

Solution Terms

Our Solution Terms apply to EE business customers who have ordered a Solution from Everything Everywhere Limited from 30 October 2012. The Solution Terms may be updated from time to time and will be published on this terms and conditions web page. Any changes take effect from the date of publication.

Public WiFi from EE – effective from 25 May 2013

EE Freedom – effective from 14 May 2013

Data VPN (formerly known as Data VPN from Orange) – effective from 14 May 2013

Mobile Voice VPN (formerly known as Orange Wirefree Extension) – effective from 14 May 2013

Secure Mobility (formerly known as Secure Mobility from Orange) – effective from 14 May 2013

Lone Worker from EE (Peoplesafe) (formerly known as Lone Worker from Orange powered by Peoplesafe) – effective from 14 May 2013

Lone Worker from EE (Guardian 24) (formerly known as Lone Worker from Orange powered by Guardian 24) – effective from 14 May 2013

Mobile Device Management (formerly known as Mobile Device Management from Orange) – effective from 14 May 2013

Managed BlackBerry® Server Support from EE (Employees Transferring) (formerly known as Managed BlackBerry® Server Support from Orange) – effective from 14 May 2013

Managed BlackBerry® Server Support from EE (No Employees Transferring) (formerly known as Managed BlackBerry® Server Support from Orange) – effective from 14 May 2013

Call Safe from EE (formerly known as Call Safe from Orange) – effective from 14 May 2013

Total Resource (No Employees Transferring) (formerly known as Total Resource from Orange) – effective from 14 May 2013

Total Resource (Employees Transferring) (formerly known as Total Resource from Orange) – effective from 14 May 2013

Smartnumbers (formerly known as Orange smartnumbers®) – effective from 14 May 2013

2G Signal Box – effective from 7 May 2013

Signal Booster – effective from 25 January 2013

Lone Worker from EE SIM Only Service Plan (formerly known as Lone Worker from Orange SIM Only Service Plan)- effective from 14 May 2013

Solutions Terms for BlackBerry® for business, Broadband and Fibre Broadband, Landline, Mobile Voice VPN (Indirect Access), Office Signal Box, Standard Support Service for Large Business Customers and Tailored Service can be found in the EE Price Guide for Large Business on the Price Guide tab of this web page.

Solution Descriptions for Standard Support Service for Large Business Customers, Tailored Service and Standard Support Service Add-Ons can be found on the Other Terms tab of this web page.

Solution Update Terms

Our Update Terms Guides only apply to business customers who have contracted with, or had the benefit of their contract assigned to, Everything Everywhere Limited for a Solution using one of the following types of contract: Business Agreement (BA), Orange Business Services Master Agreement (OBSMA), Orange Business Services Customer Agreement (OBSCA) or Orange Business Agreement (OBA).

Solution Update Terms Guide (OBSMA, OBSCA, OBA)

This Terms Guide applies to business customers who have contracted on an Orange Business Services Master Agreement, Orange Business Services Customer Agreement or Orange Business Agreement.

Solution Update Terms Guide (BA V1.0)

This Terms Guide applies to business customers who have contracted on a Business Agreement.

Other Terms

Additional terms and conditions which may apply to business customers as identified in their agreement with Everything Everywhere Limited.

Insurance and Warranty

Under these terms and conditions the Insurer provides insurance for customer devices and EE provides the warranty.

EE Phone and EE Tablet Care for Large Business – effective from 30 October 2012

EE Tablet Care Terms and Conditions (Consumer and Small Business) – effective from 30 October 2012

Clone Phone Fully Loaded Terms and Conditions (Consumer and Small Business) – effective from 30 October 2012

Legacy Insurance and Warranty

Orange Care Terms and Conditions – effective from 5 September 2011

Support

Standard Support Service for Large Business Customers (Solution Description)

_{Please see the EE Price Guide for Large Business on the Price Guides tab of this web page for the eligibility criteria for this Service.}

Tailored Service including Standard Support Service Add-Ons (Solution Description)

_{Please see the EE Price Guide for Large Business on the Price Guides tab of this web page for the eligibility criteria for this Service.}

Other

Privacy Policy – effective from 30 October 2012

Ofcom General Condition 9.2 Additional Information

_{This document contains additional information relating to the Services provided by EE to business customers (a business who has greater than 50 employees) or who have signed an “EE Business Agreement” with Everything Everywhere Limited from 30 October 2012. Such additional information will be incorporated into your agreement where you have made a request for this information in accordance with Ofcom General Condition 9.2.}

_{If you are an EE small business customer (a business who has less than 50 employees) or have agreed to an EE “Business service/upgrade agreement” in a retail store, online or over the phone with Everything Everywhere Limited or with one of our authorised third party agents from 30 October 2012 onwards then Additional Information in accordance with Ofcom General Condition 9.2 will be incorporated into your EE Pay Monthly Terms for Small Business.}

Online Billing Manager Terms and Conditions – effective from 14 May 2013

Please see the Legacy Terms tab of this web page for legacy versions of terms and conditions.